The Customer of Tomorrow Issue 10 · September 2026 What this issue will cover * Why an AI roadmap is not a strategy. * How to think about tomorrow’s customer, not only today’s pain points. * Three tools for turning future possibilities into coherent choices. * Chapter 4 of The Probabilistic Product, now available in early release
The Minimum Viable Author I hear work dismissed as “AI slop” all the time, but nobody seems especially interested in defining what that means. Everyone I know is using AI somewhere in their work. But the moment someone admits that AI helped them write, people treat the admission as proof that the work is
This Summer, I Hired College Kids to Clone My Brain Philly AI Lab brought together five college students around one strange assignment. They built custom systems around my news, writing, analytics, and relationships. The more accurately those systems began to reflect me, the harder it became to ignore the question underneath them: who owns the memory, voice, and judgment they
Stop Asking Where to Use AI A conversation with Shilpa Mudiganti, founder of Her Lead Story, on practical AI transformation and starting with pain before tools. When I sat down with Shilpa Mudiganti last week, I asked what kind of AI newsletter she would actually want to read. Her answer came fast. She is over rundowns
I Barely Type Anymore What my voice-first workflow reveals about the emerging intent interface Issue 6 · July 2026 I barely type anymore… Much to my husband’s annoyance, I spend most of the day talking to my devices. I still use a keyboard, but its role in my work has changed. I reach
The $200,000 AI Question: Do You Still Need That Hire? Issue 5 · July 2026 Featured in this issue * AI keeps getting budgeted as software. The return shows up in labor. My conversation with Chris Handy, Head of AI at TrueBlue, on why the AI ROI question is really a headcount question. * "Nine times out of ten, the process is
Three AI techniques an MIT researcher uses to improve group decision-making Last week I talked with Mark Klein, who researches collective intelligence at MIT and teaches it as a professor at the School of Collective Intelligence at Morocco's UM6P. I went in knowing almost nothing about the field, and came out with three techniques. We were talking about when
Everybody’s talking about agents You hear it everywhere right now: agents managing teams of agents, agents replacing whole departments, an agent for every workflow, a future where you manage software the way you used to manage people. The word has stretched to mean almost anything, or even anyone, and most of what it brings
How many AI tools is too many? In March, BCG’s Henderson Institute published a study that put a name to something a lot of us had been feeling without one. They surveyed 1,488 full-time US workers about how they actually use AI on the job and found that self-reported productivity climbs as people
Who is actually leading AI in your organization? Two thirds of newly appointed Chief AI Officers spent their first twelve months writing documentation. Not setting strategy. Cataloging what was already there (Digital Chiefs, 2026). The pattern shows up in the broader data too. Nine in ten executives across nearly 6,000 firms reported zero measurable productivity impact from
News Coming soon This is a newsletter about AI. What is happening in the field, where the people building it are gathering, the impact on the economy, and real-world insights from someone on the ground. AI is creating superabundance. The question is, who reaps the benefits? Subscribe here.
